Terms of Service

1. Acceptance of Terms

By accessing and using the Matcom Office of Public Safety LLC ("Matcom," "we," "us") website, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you must not use our website or services.

2. Services Description

Matcom provides comprehensive public safety services including, but not limited to:

• Armed and unarmed public safety personnel deployment
• 24/7 dispatch and communications operations
• K-9 patrol units for detection and apprehension
• Firewatch services and compliance monitoring
• Risk management and public safety consulting

Specific service terms, scope, and pricing are governed by individual contracts executed between Matcom and the client.

3. Use of Website

You agree to use our website only for lawful purposes. You must not:

• Use the site in any way that breaches applicable local, state, national, or international law or regulation.
• Attempt to gain unauthorized access to any part of the website, its systems, or networks.
• Introduce viruses, trojans, worms, or any other malicious code to the website.
• Use the website to transmit unsolicited communications or promotional content.
• Scrape, copy, or reproduce website content without express written permission.

4. Inquiries and Consultations

Information submitted through our contact forms, consultation scheduler, or chat widget is used solely to respond to your inquiry and provide requested services. Submitting an inquiry does not constitute a binding service agreement. All service engagements require a formally executed contract.

5. Intellectual Property

All content on this website — including text, graphics, logos, images, video, and software — is the property of Matcom Office of Public Safety LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

6. Limitation of Liability

Matcom provides information on this website for general informational purposes only. While we strive to keep information accurate and current, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, or reliability of the information. To the fullest extent permitted by law, Matcom shall not be liable for any losses or damages arising from the use of this website.

7. Service Engagements

All public safety service engagements are governed by separate, individually negotiated contracts. The terms on this website do not override or modify the terms of any executed service agreement. In the event of a conflict, the executed contract controls.

8. Third-Party Links

Our website contains links to external websites, including public safety tools, complaint portals, and application systems. We are not responsible for the content, privacy practices, or accuracy of third-party websites. Access to external sites is at your own risk.

9. Indemnification

You agree to indemnify and hold harmless Matcom Office of Public Safety LLC, its officers, directors, employees, and agents from any claims, damages, losses, or liabilities arising from your use of the website or your violation of these Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law provisions. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Baltimore, Maryland.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised "Last Updated" date. Your continued use of the website after any changes constitutes acceptance of the new Terms.

12. Contact

For questions about these Terms of Service: