Tactical Dossier: Capabilities & Operations
Comprehensive protective services backed by qualified personnel, validated countermeasure technologies, and standards-based operational practices.
Public Safety Communications Center
for the Pennsylvania State Constables
Matcom Office of Public Safety proudly serves as the dedicated Public Safety Communications center supporting Pennsylvania State Constables statewide.
Public Safety Personnel
Matcom provides highly trained armed and unarmed public safety personnel tailored to the unique requirements of each client. Our officers are vetted, credentialed, and deployable across government, commercial, and institutional environments — ensuring a visible, professional, and effective public safety presence at all times.
- Armed and unarmed public safety officers
- K-9 patrol units
- Government and commercial staffing
- Institutional and event public safety
Every Matcom officer is vetted, credentialed, and trained to federal standards — giving you a visible, disciplined public safety presence that deters threats before they escalate, not just responds to them.
Public Safety Communications
Our 24/7 dispatch center serves as the communications backbone for operations across Baltimore and nationwide. Equipped with live call queue monitoring, caller ID intelligence, and real-time coordination tools, we ensure rapid response and accurate reporting for every incident.
- 24/7 live call center operations
- Live call queue monitoring
- Caller ID intelligence
- Real-time personnel coordination
Our dispatch center never sleeps. With live call queue monitoring and caller ID intelligence built in, we cut response times and eliminate the blind spots that plague standard answering services.
Firewatch Services
Matcom deploys dedicated firewatch personnel for facilities requiring continuous fire safety monitoring and compliance. Our officers maintain vigilant perimeter coverage, document compliance, and coordinate directly with emergency services to protect personnel, property, and critical infrastructure.
- Continuous fire safety monitoring
- Compliance documentation
- Facility perimeter coverage
- Emergency response coordination
We do more than stand a post. Matcom firewatch officers document every patrol, coordinate directly with emergency services, and maintain compliance records that hold up under inspection.
Risk Management & Consulting
We serve as a recognized leader in risk mitigation and public safety consulting, delivering innovative, disciplined, and mission-aligned solutions to an evolving threat environment. Our team provides strategic, technical, and customized services designed to anticipate, counter, and manage risk while strengthening organizational resilience.
- Threat assessment & analysis
- Continuity of operations planning
- Public safety consulting & advisory
- Regulatory framework alignment
We do not hand you a binder and walk away. Our consultants embed with your team, map your real-world threat landscape, and deliver actionable plans that strengthen resilience before, during, and after an incident.
Which Service Fits Your Property?
A side-by-side breakdown of capabilities across our three core field services — designed to help property managers quickly identify the right coverage.
| Capability | Public Safety Personnel | K-9 Patrols | Firewatch |
|---|---|---|---|
| Armed & Unarmed Officers | |||
| Continuous Perimeter Patrols | |||
| Canine Detection & Deterrence | |||
| Fire Safety Monitoring | |||
| Compliance Documentation | |||
| Access Control & Checkpoints | |||
| Emergency Response Coordination | |||
| Event & Crowd Public Safety | |||
| Hot Work & Hazard Watch | |||
| 24/7 Dispatch Integration | |||
| Incident Reporting |
Public Safety Communications vs. Risk Management
Two mission-critical offerings — one reactive and real-time, one proactive and strategic. Use this matrix to identify which solution fits your organization's needs, or engage both for a unified protective posture.
| Attribute | Public Safety CommunicationsReal-Time Emergency Operations | Risk Management & ConsultingStrategic Threat Mitigation |
|---|---|---|
| Primary Mission | Provide 24/7 emergency call intake, CAD-assisted dispatch, and real-time interagency coordination during active incidents. | Assess, anticipate, and neutralize threats before they materialize through strategic planning and organizational resilience programs. |
| Best Suited For | Agencies needing reliable emergency call handling, supplemental dispatch staffing, or a fully-managed Public Safety Communications center. | Organizations seeking proactive threat assessment, continuity-of-operations planning, compliance auditing, and risk advisory services. |
| Core Capabilities | APCO/NENA-aligned call intake, TTY/TDD handling, CAD dispatch, live call queue monitoring, caller ID intelligence, interagency routing. | Threat assessment & analysis, continuity-of-operations planning, public safety consulting, regulatory framework alignment, after-action reviews. |
| Availability | 24/7/365 — fully staffed emergency operations, never offline. | Scheduled engagements with on-call advisory support during incidents. |
| Personnel Deployed | Certified telecommunicators and dispatch specialists following FBI UCR/NIBRS-compliant documentation protocols. | Senior risk consultants and subject-matter experts who embed with your team. |
| Compliance Standards | APCO / NENA, FBI UCR / NIBRS, CAD interoperability standards. | Regulatory framework alignment, NFPA, federal continuity planning standards. |
| Response Model | Reactive & real-time — seconds matter. Immediate call handling and resource dispatch. | Proactive & strategic — planning, assessment, and mitigation ahead of incidents. |
| Key Deliverables | Live dispatch coordination, incident documentation, call records, and interagency routing reports. | Threat assessment reports, continuity plans, compliance audits, and after-action reviews. |
| Engagement Type | Ongoing operational contract or supplemental staffing during peak demand. | Project-based consulting engagement or retained advisory relationship. |
Which Solution Is Right For You?
You need a dedicated emergency communications center or supplemental dispatch coverage during high-demand periods.
Your agency requires APCO/NENA-aligned call handling with documented, court-admissible records.
Your organization faces emerging threats and needs a documented continuity-of-operations plan.
You want proactive threat assessment and compliance auditing before an incident occurs.
You need real-time emergency response backed by strategic risk planning — a unified protective posture.
Not sure which solution fits? Our team will help you assess your operational needs and build the right protective posture.
Request a ConsultationNeed a service tailored to your organization?
Telecommunications and Public Safety Services are available upon request through established procurement or consultation channels.
Request a Consultation