Getting Started with Matcom
A step-by-step walkthrough to set up your account, complete your service agreement, and access your secure client portal.
Create Your Account
Register for a secure client account using your email address. This is your gateway to all Matcom services, documents, and support.
- Use your primary business or personal email
- Choose a strong, secure password
- Google sign-in is also available for convenience
Verify Your Email
After registration, you will receive a one-time verification code (OTP) at your email address. Enter this code to confirm your identity and activate your account.
- Check your inbox for a 6-digit code
- Enter it on the verification screen
- Didn't receive it? Use the resend option
Access Your Client Portal
Log in to your personalized Client Portal dashboard. This is your secure hub for viewing cases, contracts, invoices, orders, and operational reports.
- Your dashboard shows only your information
- Data is partitioned — no other client can see your records
- Access available 24/7 from any device
Complete Your Service Agreement
Navigate to the Documents tab in your portal to review and digitally execute your Emergency Communications Master Service Agreement. Acknowledge all articles and exhibits, then sign electronically.
- Review all 21 Articles and 7 Exhibits
- Check each acknowledgment box as you read
- Fill in Exhibit E client information
- Sign electronically using the signature pad
Review Invoices & Payments
View your invoices, payment status, and outstanding balances in the Invoices tab. Your admin team creates and manages all billing records — you simply review and track them.
- See pending, paid, and overdue invoices
- Track outstanding balances at a glance
- Payment status updates in real time
Stay Connected
Need help? Submit a support ticket directly from the Support page, or contact our team through the Client Portal. Your case status and communications are all tracked in one place.
- Submit support tickets for any issue
- Track case status and investigator notes
- Contact us anytime at 1-855-715-9911
Your Data, Protected
Every client account is isolated at the database level. Your cases, contracts, invoices, and documents are visible only to you and authorized Matcom administrators — never to other clients.
Frequently Asked
Q.Is my data secure?
Absolutely. Every client's data is partitioned at the database level — you can only ever see your own records. Even our admin team accesses data through controlled, audited channels.
Q.What if I lose my password?
Click "Forgot Password" on the login page. You'll receive a secure reset link at your registered email address to set a new password.
Q.Do I need to print and mail the service agreement?
No. The entire Emergency Communications Master Service Agreement is completed digitally within your Client Portal. Review, acknowledge, and sign electronically — no printing required.
Q.How do I pay my invoices?
Your admin team manages invoicing. If you have an outstanding balance, our team will coordinate payment with you directly. Invoice status is visible in your Client Portal for your records.
Dispatch Service Enrollment
Complete your Exhibit A (Agency) or Exhibit B (Lone Officer) enrollment form below. Review all fields, sign electronically, and submit for Matcom review. Your enrollment will be processed within 1–2 business days.
Ready to Get Started?
Create your account now and complete your setup in minutes.