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Coming Soon: This expansion is in development — programs labeled Available Now, In Development, or Coming Soon reflect current status.

The Employee Achievement Agency™
MATCOM PEOPLE FIRST™

Serve the Community. Support the Employee.
Strengthen the Family. Build the Future.

MATCOM doesn't just provide employment. MATCOM helps people build careers, families, financial stability, leadership experience, and a future. This is where the person behind the uniform and the professional behind the mission come first.

EST. 2017
VETERAN OWNED
MINORITY OWNED
FEDERALLY COMPLIANT
Your Career. Your Family. Your Future.

At MATCOM, our people are more than positions on a schedule.

They are public-safety professionals, parents, students, veterans, community leaders, innovators, instructors, investigators, communications professionals, specialists, and future executives. We invest in the person behind the uniform and the professional behind the mission.

The Employee Journey

Build an Entire Career Within MATCOM

Employees should never feel they must leave the organization to grow professionally.

01Applicant
02New Hire
03Trained Professional
04Career Employee
05Specialist
06Supervisor
07Manager
08Command Staff
09Executive Leadership
10Retiree / Alumni
The MATCOM Employee Promise

We Recruit You. We Build Your Future.

We Recruit You.
We Train You.
We Develop You.
We Recognize You.
We Support Your Family.
We Invest in Your Education.
We Help You Build Financial Stability.
We Give You Opportunities to Specialize.
We Prepare You to Lead.
We Celebrate Your Service.
We Build Your Future.
Programs & Support

An Employee-Centered Organization

A genuine, funded commitment to the people who deliver our mission — not promises, but programs.

MATCOM University

Your career never stops growing. Academies from Public Safety to Executive Leadership, plus an Individual Development Plan for every employee.

Employee Achievement Program

Track training, performance, community service, and career achievements. Earn Bronze, Silver, Gold, Platinum, and Distinguished Service recognition.

Office of Employee & Family Services

When someone joins MATCOM, their family becomes part of the MATCOM community. Emergency assistance, family resources, and confidential referrals.

Employee Wellness & Resilience

EAP, peer support, critical-incident support, chaplain services, mental-health referrals, and stress management — separated from discipline to encourage help-seeking.

Financial Wellness & HomeFront™

Budgeting, credit, homeownership-readiness (MATCOM HomeFront™), retirement planning, and financial counseling — building long-term stability.

Family Relief Fund

A properly governed fund coordinating assistance for employees facing verified catastrophic or emergency circumstances.

Voice of Matcom

Confidentially submit suggestions, concerns, safety ideas, and recognition nominations. "You Said → We Did" shows leadership listening.

Leadership Standard

A successful MATCOM supervisor doesn't simply manage a shift — they develop people. Supervisors are accountable for employee growth and morale.

Alumni & Retiree Network

Employment may end; the professional relationship does not. Mentor, teach, advise, and attend events as a MATCOM alum.

MATCOM Family Day

An annual celebration where families see the work their loved ones perform and feel connected to the organization.

Employee Achievement Program

Recognition at Every Level

Every employee builds an Achievement Profile tracking training, performance, community service, and career milestones.

Bronze Achievement

Foundational training, certifications, and early commendations.

Silver Achievement

Consistent performance, completed specialty training, and community service.

Gold Achievement

Leadership courses, advanced certifications, and sustained excellence.

Platinum Achievement

Distinguished performance, mentorship, and career milestones.

Distinguished Service

Highest recognition for career-long service and impact.

Your First 365 Days

Onboarding That Invests in You

A structured first year of check-ins, reviews, and career conversations — then an ongoing annual development cycle.

Day 1

Welcome to MATCOM

Orientation, mission, and your team.

Day 30

Supervisor Check-In

Early feedback and support assessment.

Day 60

Training Review

Progress on required training and certification.

Day 90

Career Conversation

Discuss your interests and initial career goals.

6 Months

Performance & Achievement Review

First formal review and achievement profile update.

9 Months

Professional Development Planning

Build your Individual Development Plan (IDP).

1 Year

Anniversary Recognition + Career Path Review

Celebrate your milestone and plan the year ahead.

Recognition

MATCOM Excellence Awards

Monthly, quarterly, and annual recognition — culminating in the Director's Medal and the MATCOM Wall of Honor.

Employee of the Month Supervisor of the Month Communications Professional of the Month RTCC Professional of the Month Life-Saving Recognition Exceptional Performance Award Leadership Award Innovation Award Community Impact Award Director's Medal Distinguished Service Medal Employee of the Year Public Safety Officer of the Year Dispatcher of the Year Instructor of the Year Years of Service Awards
MATCOM University

Your Career Never Stops Growing

Academies from Public Safety to Executive Leadership, plus an Individual Development Plan (IDP) for every employee.

Available NowNEW
Public Safety Academy
Special Police Academy
Communications Academy
RTCC Academy
Investigations Academy
Emergency Management Academy
Technology Academy
Leadership Academy
Supervisor Development School
Management Academy
Executive Leadership Institute
Instructor Development School

Employees select their desired career destination, and MATCOM shows them the education, training, experience, certifications, and performance requirements to become competitive for it.

Enroll Here

Register and start taking courses through the MATCOM University learning portal.

Retention by Design

Stay Interviews & Engagement

We don't wait until employees resign to ask why they're unhappy. Structured stay interviews at 30, 90, 180 days, one year, and annually — plus an annual confidential Employee Experience Survey and a Director's Employee Advisory Council.

  • What makes you want to remain at MATCOM?
  • What could cause you to leave?
  • Do you feel respected and supported?
  • What specialty assignment interests you?
  • What one thing could MATCOM change to improve your experience?

One Agency. Multiple Career Paths. One Future.

Whether your future is in public safety, special police, investigations, communications, real-time operations, technology, emergency management, training, leadership, executive protection, community engagement, or future aviation operations — MATCOM provides a pathway.

Your career has a future here.
Your family matters here.
Your achievements matter here.
You matter here.
Transparency

Program Status Labels

We clearly label programs so future concepts are never represented as existing operational capabilities.

Available Now
Career Opportunity
In Development
Coming Soon

Public Authority & Transparency: MATCOM Office of Public Safety is a private public-safety organization. This website distinguishes between private security/public-safety services, properly commissioned Special Police authority, off-duty governmental law-enforcement personnel, and governmental police authority. No language here implies MATCOM possesses governmental authority, database access, jurisdiction, commissions, or partnerships it does not actually possess. MATCOM can operate professionally without overstating its legal authority.

Don't just find your next job. Find your professional home.

MATCOM didn't just give me a job. MATCOM gave me an opportunity, invested in my development, supported my family, recognized my achievements, and helped me build my future.